Family Testimonials

Our son entered HCBTS on the recommendation of an interventionist that knew our situation. We took a leap of faith that this program would help him after others had failed. We had no idea what a life-changing, life-affirming experience this would be, not only for him but for all of us. The professionalism of the staff was apparent from admissions, case managers and therapists all the way to management of the program. But what impressed us most, in watching our son’s struggle to heal, was this group’s compassion, including even the cooks and housekeeping crew. It would be difficult to meet a more devoted, caring group of people than the staff at HCBTS. When the Family Program was offered as a 3-day optional program, we took advantage of it, wanting to learn more about supporting our son’s sobriety. Our participation made all the difference. The Family Program wasn’t just a band-aid for us to move on in a healthier relationship as a family, but it healed wounds that had been present for years. We’re happy to say our son is now sober as well as physically and mentally stronger than he’s ever been, and we are a unified family moving forward. Our hearts are full of gratitude for the gift of a healthy, happy son. Thank you, HCBTS.
Family Members Pam and Bob F.
My son had been struggling with his battle of alcoholism for many years. Going through several treatment plans, family trying to help, and even moving to another state. Than when it looked like all was lost along came Hotel California by the Sea. They are working on the whole person, physical, mental, and spiritual. When I saw my son at the family session there was a visible difference in his physical and mental being, which was a change from all our other treatments. The family session was a wonderful experience; educating, a time to exchange feelings, ideas, and building a future for my son and myself. Time to eat together (food cooked by a chef), share, and have a little fun. A very big benefit for myself was meeting one on one with his counselor and case worker. Sharing with other families and having them share with us was very beneficial, as this is a family disease. My son has just celebrated 1 year ‘birthday’ of continuous sobriety. Hotel California by the Sea has given him, and myself the tools we needed to be healthy.
Family Member C.W.
My son was a patient at Hotel California by the Sea. Like most addicts he has co-occurring disorders that lead to drug abuse. He has been to many rehabilitation facilities that have promised to focus not only on the substance abuse but also the underlying issues that lead to the addiction. Unfortunately, most of those facilities only focused on the drug abuse but the staff at Hotel California went above and beyond any expectation that I had of them.

Aaron facilitated the admissions process, which may seem simple to some but when you are dealing with someone who is not thinking clearly it can be quite an undertaking. We do not live in California and my son was taking lethal doses of drugs throughout the day and I could not find him. Aaron checked in with me everyday in and out of the office to reassure me that there is hope and that they would be ready for him night or day. It was amazing to me that he had so much compassion for someone he had never met.

My son’s detox was horrible and Greg who was one of the ones involved in that process. If it were not for Greg, my son would have left during that phase and probably would have died. The whole detox team is compassionate and extremely patient.

His case manager, Nancy is an amazing person. He really tried to push Nancy away because she figured him out and he felt vulnerable. She truly cares about her patients and is willing to go above and beyond to make sure they are getting what they need. When my son was stepping to the next phase of recovery where they are a little bit more independent, Nancy offered to take him to the grocery store because what he was buying was unhealthy and he needed to learn about basic nutrition. This is just one of the many examples I could share about what a kind and caring person she is and how she would over all aspects of his care.

I do not even know where to begin with Roman. He is a wonderful person; he took Curtis under his wing and has been one of the most influential people in his life. Curtis has not been a patient there for close to a year now. As I mentioned above, we live in a different state but that doesn’t stop Roman from reaching out to him. Roman has become one of the most precious people in my son’s life. Without Romans unfailing encouragement and strength, I believe that Curtis would have given up. My son has traveled down some pretty dark paths but Roman walks along side of him, redirecting him.

He is still emotionally connected to them and I think he always will be. It felt like home to him. A place where he can share his feelings (which is extremely difficult for him), a place where people care about him even though he kept trying to push them away.

I have been to all of the facilities where he has been a patient and a few where I was just supporting friends. I have talked to hundreds of people over the years that struggle with addiction, including family members or friends trying to support or guide a loved one with an addiction. It is a horrible disease that not only affects the addict but also affects the people that love them. On numerous occasions the staff has been there to support and guide me. I have never been in my son’s situation so I don’t know what is best for him at times. They were not only there for my son but me as well. There is no other place like Hotel California.

I am so grateful that my son had the opportunity to be a patient at Hotel California. He is alive because of everyone involved in his care there. Recovery takes a strong team of individuals with different personalities but they all are passionate about what they do and have the same goal in mind. They took the time to not only listen but they reassured him he is cared about and recovery is absolutely possible.

Suzie (Parent)
1st rate organization top to bottom, excellent facilities & staff.
Hotel California’s committed, caring, and very dedicated staff help addicts recovery and build the tools to be successful, happy individuals again.
My overall impression of Hotel California was very good, no excellent! I went through Betty Ford myself which was good, but this was better.
Thank you so much for giving me my little girl back. I want to thank the staff for being so wonderful, and understanding with my daughter and I.
I am so impressed with Hotel California, I feel like it is an amazing, emotional organization.
I sound like a broken record, but Hotel California has been one of the most memorable, educational, and spiritually awakening experiences. It’s great to know there are still good people in the world.
I’m so happy that my son is in such a good place surrounded by knowledgeable people in recovery. I want to thank every staff member for being such a great support and help for both our son and our family through this process. Thank you, and may God bless you.
This program gave our family a moment of hope, healing, and love. It was spiritual. Unique in a new direction of treatment. It allowed unity for our family to heal and grow, clearing the negative energy of this terrible disease. to see our son, grow in life gives us great hope.
When the Family Program was offered as a 3-day optional program, we took advantage of it, wanting to learn more about supporting our son’s sobriety. Our participation made all the difference. The Family Program wasn’t just a band-aid for us to move on in a healthier relationship as a family, but it healed wounds that had been present for years. We’re happy to say our son is now sober as well as physically and mentally stronger than he’s ever been, and we are a unified family moving forward. Our hearts are full of gratitude for the gift of a healthy, happy son. Thank you, HCBTS.
In Early July of 2015 this terrible disease of drug addiction was “killing” our son and breaking up our family. We were at a loss of where to go or what to do. Our son was missing for days and we knew that the evil of drugs was trying to win. He finally came home and pleaded for help. He wanted more in his life. Drugs were becoming exhausting for him and for us. Heroin was his drug of choice, and he finally felt like drugs were taking his soul. At his low point and with his low self-esteem he asked for help. We immediately called a friend and told him of our situation. He knew of the treatment world and told us that we needed to get our son out of his home state of Florida to really get a curb on his recovery. With desperation, we said yes and agreed to send him to Hotel California by the Sea in Newport Beach, CA.

After two months we were asked to participate in “Family Week” so, as we have done in the past we said yes. His Father and I have been to many family weeks since our son has been in and out of three other treatment centers before. With low expectations, since treatment did not work before, and truly unsure if he was ready, off to California we went.

Family week at Hotel California…..Simply put this program along with the treatment for our son was heart felt and finally what Mark needed. It was not like any other program we experienced before. We sat with families battling this disease, so clearly, we were not alone. Our group opened up with the professional guidance of the staff at Hotel California. We laughed, we cried, but most especially this family week allowed us as a family to hope, heal, forgive and love all over again. Many tears flowed from our eyes which seems to have washed away the pain that this disease brings to all family members. It allowed us to see our son’s eyes with life and hope for a much brighter future. It allowed for our family to heal and grow. It cleared the negative energy.

What made the difference in the team at Hotel California was that the staff either had been users or family members dealing with a user. They allowed us to dig deep and find the route of the pain. They taught us that we need to forgive and move on with hope and love. We never stopped loving our son and now he has been clean almost one year. He is in college and still learning how to grow in this world, drug free. Quite frankly, Hotel California helped us get our son back, when we had reached a point where hope was just a fading feeling.

Trust the process and allow Hotel California to help restore the unity of the family. Let LOVE win the battle.

I have been praying for all of you working with my son, now I have faces to go with those prayers. I see a big difference in my son, thank you.

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